A full range of Nav related services are available ranging from full implementation 
planning and management to support and development. These services are described in brief below but each is described more extensively on the links provided. These services include:

First line support

On line (phone, email) support for Nav users with a response and fix as required or 
escalation to development or project management depending on the scale of the
requirement.
 

Project and implementation management

Manage a project to ensure delivered to specification, on time and in budget.
This may include the full project process (planning, process map, requirements spec,
gap analysis, solution and implementation), fix a project failing to deliver or provide
specific services for particular stages of a project.
 

Configuration and developments

Configuration of Nav application in accordance with modules in use and licence
acquired. This will includes ledger and sub ledger links.
 

Data migration

Conversion of data from legacy systems for loading into Nav using Excel and the
Nav dataport functionality. Data loads include master files (customer, vendor
details for example), configuration files and transactions files (opening positions).
 

Training

Training on or off site based on client or generic databases. The training sessions
can be 1 to 1 or groups of users up to a maximum of 6 people.
All group training sessions will be interactive with each user having access to a PC
 and therefore a test database.
Training may include the provision of supporting training material.
Super user training also provided.